Trust Pharmacy’s mission to improve patients’ health through compassionate care and prompt delivery of low-cost, high-quality medications isn’t enough to define our company’s impact on healthcare and clients’ lives.
You also need a strategy in order to implement and execute any mission. Here’s the strategy that Trust Pharmacy has used for the last 25 years.
Prioritize the Needs of Our Clients
We want our business to be successful and profitable, but that will come naturally if we execute this strategy properly.
Successful health outcomes for the patients who trust us should always be our first concern. That means listening carefully and compassionately to understand their health and life issues, and any financial constraints they may be dealing with. Only then can we provide the medications, supplies, and service that will let them fully benefit from our services.
Hire Outstanding Staff Members
Trust Pharmacy cannot fulfill its mission without complete buy-in. From pharmacists and technicians to support team members and clerical workers, we must always look not only for experience and ability, but empathy, honesty, and a drive to improve the lives of our customers.
Ensure Rapid Response
Filling prescriptions in a timely way requires proper inventories of all commonly requested medications and strong relationships with suppliers who can quickly deliver rarer drugs. It also requires 24-hour staffing by our pharmacists to respond to patients’ needs immediately.
Ensure Low Pricing
Trust Pharmacy must do everything in its power to keep customers’ costs as low as possible and work with them to find other avenues for additional cost savings.
Provide Equal Access
Our customer interfaces must be easy to use and accessible to patients of all backgrounds and in all parts of the world.
This strategic plan played a key role in the design and implementation of Trust Pharmacy’s systems and services, and we continue to follow it today. It’s a key reason we’ve become a world leader in patient pharmaceutical services.